How can I figure out which version of Windows I am using?

  1. Click on "Start" and choose the menu entry "Run".
  2. Enter winver in the textbox and click on "OK".
  3. A window should open, containing the name of your windows version.

[Close]

How can I figure out which version of Excel I am using?

  1. Start Excel.
  2. In the menu bar click on "?" and select the menu entry "Info".
  3. A window should open, containing the name of your Excel version.

[Close]

How can I figure out which version of Jedox I am using?

  1. Start Jedox Excel Add-in.
  2. In the menu bar click on "Jedox" and select the menu entry "Info".
  3. A window should open. In the upper right corner you will find the version information.

[Close]

What does the Jedox designer log file include?

[Close]

Where is the Jedox designer log file located?

The log file is located in the program files directory (usually "Program Files") underneath "Jedox\Jedox Suite\Log".

Example: <PALO_DIRECTORY>\Log\PaloXlAddin.log

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What does the Jedox server log file include?

[Close]

Where is the Jedox server log file located?

The log file is located in the program files directory (usually "Program Files") underneath "Jedox\Jedox Suite\Log".

Example: <PALO_DIRECTORY>\Log\PaloServer.log

[Close]

How can I figure out which service pack I have installed?

  1. Click on "Start" and choose the menu entry "Run".
  2. Enter winver in the textbox and click on "OK".
  3. A window should open. In the upper right corner you will find the service pack information.
Example:

[Close]

How can I figure out which service pack I have installed?

  1. Start Excel.
  2. In the menu bar click on "?" and select the menu entry "Info".
  3. A window should open. In the upper right corner you will find the service pack information.
Example:

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Step 1 – Ensure you have the latest version of Jedox
Check your Jedox version Make sure you work with the most current version of Jedox. If in doubt check the Jedox website for the newest download. If the bug exists even in the newest version, continue with Step 2. How can I figure out which version of Jedox I am using?
Step 2 – Search for your bug
Please see if your bug has already been reported. If your bug is not there, search by entering two or three different words related with your bug in this box.

Example: crash paste view
Please note: Listed here are only the real bugs plus those that still exist in the latest version of Jedox (Jedox OLAP 5.0.2 (4218))!
See existing bugs
 
Step 3 – Describe the problem
Summary
  • Bad example:   olap crashed
  • Good example: olap crashed after using the "Paste View" command on the demo data
Description
in English
Reproducibility

How often can you reproduce the problem?
Step 4 – Point out the environment
windows logo linux logo
Operating system How can I figure out which version of Windows I am using?
Service Pack How can I figure out which service pack I have installed?
Language
excel logoYour Excel
Excel Version How can I figure out which version of Excel I am using?
Service Pack How can I figure out which service pack I have installed?
Language
Step 5 – Upload files (optional)
Jedox Designer Log File Where is this file located?
Jedox Server Log File Where is this file located?
Custom File
  • no
  • yes

Do you want to upload a custom file?
(Such as a screenshot or a text file containing the copy of an error message.)

Please compress all files you want to upload (using ZIP or TAR format is fine).
Step 6 – Type of report
Anonymous Report
  • no
  • yes
Your name:
Your email:

Do you want to report this bug anonymously?

Otherwise you can refer us your name and email so that we can contact you about your bug report.
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