How can I figure out which version of Windows I am using?

  1. Click on "Start" and choose the menu entry "Run".
  2. Enter winver in the textbox and click on "OK".
  3. A window should open, containing the name of your windows version.

[Close]

How can I figure out which version of Excel I am using?

  1. Start Excel.
  2. In the menu bar click on "?" and select the menu entry "Info".
  3. A window should open, containing the name of your Excel version.

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How can I figure out which version of Palo I am using?

  1. Start Palo Excel Add-in.
  2. In the menu bar click on "Palo" and select the menu entry "About".
  3. A window should open. In the upper right corner you will find the version information.

[Close]

What does the Palo designer log file include?

[Close]

Where is the Palo designer log file located?

The log file is located in the program files directory (usually "Program Files") underneath "Jedox\Palo\Log".

Example: <PALO_DIRECTORY>\Log\PaloXlAddin.log

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What does the Palo server log file include?

[Close]

Where is the Palo server log file located?

The log file is located in the program files directory (usually "Program Files") underneath "Jedox\Palo\Log".

Example: <PALO_DIRECTORY>\Log\PaloServer.log

[Close]

How can I figure out which service pack I have installed?

  1. Click on "Start" and choose the menu entry "Run".
  2. Enter winver in the textbox and click on "OK".
  3. A window should open. In the upper right corner you will find the service pack information.
Example:

[Close]

How can I figure out which service pack I have installed?

  1. Start Excel.
  2. In the menu bar click on "?" and select the menu entry "Info".
  3. A window should open. In the upper right corner you will find the service pack information.
Example:

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Step 1 – Ensure you have the latest version of Palo
Check your Palo version Make sure you work with the most current version of Palo. If in doubt check the Palo website for the newest download. If the bug exists even in the newest version, continue with Step 2. How can I figure out which version of Palo I am using?
Step 2 – Search for your bug
Please see if your bug has already been reported. If your bug is not there, search by entering two or three different words related with your bug in this box.

Example: crash paste view
Please note: Listed here are only the real bugs plus those that still exist in the latest version of Palo (Palo 2.5 (Build 3569))!
See existing bugs
 
Step 3 – Describe the problem
Summary
  • Bad example:   Palo crashed
  • Good example: Palo crashed after using the "Paste View" command on the demo data
Description
in English
Reproducibility

How often can you reproduce the problem?
Step 4 – Point out the environment
windows logoYour Windows
Version How can I figure out which version of Windows I am using?
Service Pack How can I figure out which service pack I have installed?
Language
excel logoYour Excel
Version How can I figure out which version of Excel I am using?
Service Pack How can I figure out which service pack I have installed?
Language
Step 5 – Upload files (optional)
Palo Designer Log File Where is this file located?
Palo Server Log File Where is this file located?
Custom File
  • no
  • yes

Do you want to upload a custom file?
(Such as a screenshot or a text file containing the copy of an error message.)

Please compress all files you want to upload (using ZIP or TAR format is fine).
Step 6 – Type of report
Anonymous Report
  • no
  • yes
Your name:
Your email:

Do you want to report this bug anonymously?

Otherwise you can refer us your name and email so that we can contact you about your bug report.
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